Refund and Returns Policy.

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Eleuxa Bee Products and Honey Return Policy

How to Return an Order

To return an order of honey, bee pollen, royal jelly, propolis, or bee supplements from Eleuxa, follow these steps:

1. Initiate the Return:

   • Email us at returns@eleuxa.com with the following details:
     • Order Name-Surname
     • Invoice Number or Order Number
     • Order Date
     • Return Shipping Address
     • Reason for Return
     • Name and quantity of the item(s) being returned

2. Return Label and Shipping:

   • We will provide you with a return label within 24 business hours.
   • Securely package the unopened items and proof of purchase.
   • Attach the return label to the shipping box.
   • Deliver the package to your mail carrier or drop it off at the nearest shipping location.

3. Processing Your Return:

   • Upon receipt and inspection of your returned item(s), we will process your request for replacement, store credit, or refund.
   • Please allow at least 10 days from receipt of your item(s) for processing.
   • Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your card company.
   • You will be notified via email once your return has been processed.

Gift Returns:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will process a refund to the gift giver.

Return Conditions:

• Returns are accepted within 30 days of purchase.
• Customers are responsible for return shipping costs.
• Items must be unopened and in their original condition.

Contact for Questions:

• For any questions regarding your return, contact our support team at (555) 123-4567 or support@eleuxa.com.